Legal
Privacy Policy
Effective date: 7 October 2026
This Privacy Policy explains how Jack Hart Fitness FZ-LLC ("Jack Hart Fitness", "we", "us" or "our") collects, uses, shares and protects personal information when you visit jackhartfitness.com and its subdomains (the "Site"), book a consultation, communicate with us by phone, text message or email, or use our coaching services.
Mobile information and SMS consent: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the categories of sharing described in this policy exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties.
1. Who we are
Jack Hart Fitness FZ-LLC is a company registered in the Ras Al Khaimah Economic Zone (RAKEZ), United Arab Emirates, Trade Licence No. 47015467, with its registered address at VUET0297, Compass Building, Al Hulaila, Al Hulaila Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates. We are the controller of the personal information described in this policy. Contact: jack@jackhartfitness.com, +971 58 581 8442.
2. Information we collect
Information you give us
- Contact details: name, email address, phone number and country.
- Booking and application details: your answers to our booking form, such as your goals, current situation and preferred call time.
- Consent records: whether you agreed to receive calls and text messages, and the date, time and source of that consent.
- Communications: the content of emails, text messages and calls with us. Calls may be recorded for quality and training purposes where permitted by law, and we will tell you at the start of the call if it is being recorded.
- Client information: if you become a client, information you share for your programme, such as onboarding responses, body measurements, progress photos, training history, dietary preferences and health and fitness information you choose to provide.
- Payment information: payments are processed by our payment providers. We do not store full card numbers.
Information collected automatically
- Device and usage information such as IP address, browser type, pages visited and referring website.
- Cookies and similar technologies, including analytics and advertising pixels (for example, the Meta Pixel) on pages where they are used. You can control cookies through your browser settings.
3. How we use your information
- To schedule, confirm and remind you about your consultation call.
- To call and text you about your enquiry and our coaching services, where you have consented.
- To deliver, personalise and improve our coaching services if you become a client.
- To process payments and manage your account.
- To respond to your questions and requests.
- To measure and improve our website and advertising.
- To comply with legal obligations, keep consent and opt-out records, and protect our rights.
4. Calls and text messages
If you consent on our booking form, we may contact you by phone call and text message at the number you provide, including calls placed using automated dialling technology. Messages relate to your booking, appointment reminders and follow-ups about our coaching services. Message frequency varies. Message and data rates may apply. Consent is not a condition of any purchase.
You can opt out of text messages at any time by replying STOP. Reply HELP for help. You can opt out of calls by telling us during a call or emailing jack@jackhartfitness.com. We honour opt-out requests promptly and in any event within 10 business days. Full details are in our SMS Terms.
5. How we share information
We do not sell your personal information. We share it only as described below:
- Service providers who process information on our behalf and under our instructions. These include Close (calling and SMS), GoHighLevel (CRM, email and messaging), Aura (call scheduling), Stripe (payments), Trainerize and Kahunas (coaching app), Google Workspace and Google Drive (email and secure file storage), WhatsApp (client messaging, where applicable), Vercel (website hosting) and analytics and advertising providers such as Meta. They may only use the information to provide services to us.
- Our coaching team, including contracted coaches, where needed to deliver your programme.
- Legal and safety: where required by law, regulation or legal process, or to protect the rights, property or safety of our clients, us or others.
- Business transfers: in connection with a merger, acquisition or sale of assets, subject to this policy.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are excluded from all of the sharing categories above and will not be shared with any third parties.
6. Progress photos and testimonials
Progress photos, testimonials and transformation images are kept private and used only to deliver your coaching. We will only use them in our marketing where you have given your consent, and you can withdraw that consent at any time for future use by contacting us.
7. Data retention
We keep personal information for as long as needed for the purposes described in this policy. Enquiry and lead information is generally kept for up to 3 years after our last contact with you. Client records are kept for the duration of your coaching and up to 7 years afterwards for legal, tax and accounting purposes. Consent and opt-out records are kept for at least 5 years so we can show we respect your choices.
8. Security
We use reasonable administrative, technical and physical safeguards to protect personal information, including access controls and encrypted connections. No method of transmission or storage is completely secure, but we work to protect your information and limit access to people who need it.
9. International transfers
We are based in the United Arab Emirates and serve clients internationally, including in the United States. Our service providers may process information in the United States, the European Union, the United Kingdom and other countries. Where we transfer information, we take steps to ensure it remains protected in line with this policy and applicable law.
10. Your rights and choices
Depending on where you live, you may have the right to:
- Access the personal information we hold about you and receive a copy.
- Correct inaccurate information.
- Delete your personal information.
- Opt out of marketing calls, texts and emails at any time.
- Opt out of targeted advertising and the "sale" or "sharing" of personal information, as defined under certain US state laws. We do not sell personal information.
- Appeal a decision we make about your request.
- Not be discriminated against for exercising your rights.
US residents: residents of California, Colorado, Connecticut, Virginia, Utah, Texas and other states with consumer privacy laws may exercise the rights available under their state's law. UK and EU residents: you may also object to or restrict processing, request data portability, and complain to your local data protection authority.
To make a request, email jack@jackhartfitness.com with the subject line "Privacy Request". We will verify your identity and respond within the time required by applicable law, generally within 30 to 45 days. You may use an authorised agent where permitted by law.
11. Marketing communications
If you book a call or sign up to our services, you may receive emails, messages and updates related to your booking, your coaching and Jack Hart Fitness. You can opt out of marketing communications at any time: use the unsubscribe link in any email, reply STOP to any text message, or contact us. We may still send you service-related messages about your booking or coaching account.
12. Children
Our services are for adults aged 18 and over. We do not knowingly collect personal information from anyone under 18. If you believe a child has provided us with information, contact us and we will delete it.
13. Health information
Any health or fitness information you share is used only to deliver and personalise your coaching. We do not provide medical services and we are not a healthcare provider.
14. Third-party links
The Site may link to third-party websites and services, such as our booking scheduler and social media profiles. Their privacy practices are governed by their own policies.
15. Changes to this policy
We may update this Privacy Policy from time to time. We will post the updated version on this page with a new effective date. Material changes will be communicated where required by law.
16. Your consent
By using our Site and services, you consent to the collection and use of your information in accordance with this Privacy Policy. Consent to receive calls and text messages is given separately on our booking form and can be withdrawn at any time as described above.
17. Contact us
Jack Hart Fitness FZ-LLC
VUET0297, Compass Building, Al Hulaila, Al Hulaila Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates
Email: jack@jackhartfitness.com
Phone: +971 58 581 8442